Airtel Uganda has picked up from where it stopped last year in its efforts to enhance customer experience by continuing to launch more premium shops and customer care centers countrywide. Last year, the telecom giant opened premium shops in Entebbe, Lira, Gulu, Soroti, Kabale and Kampala, and promises more shop openings to follow in the months to come.
The Airtel shops offer a bouquet of services and will see customers enjoy fast and convenient customer service with all their needs taken care of as quickly as possible in a welcoming and customer-friendly environment. The shops also offer exclusive products from Huawei, Nokia and Samsung, thanks to the partnerships that have been forged between Airtel and these companies.
“It has been our endeavor to enhance the customer experience for our more than 7.2 million customers. Through our service centers found in central and accessible locations, convenient opening hours, and superior merchandise, we have an opportunity to give our customers the overall retail experience that Airtel has to offer. The launch of more shops around the country is a significant achievement for us and underlines the importance of engaging with our consumers on a daily basis,” Geoffrey Muhumuza.
Guest of honor and Mayor of Mityana, His Lordship Waswa Kikaawa, applauded Airtel for “the manner in which the company is continually working to expand its boundaries through excellent customer service delivery and infuse innovative thinking.”
“I hope that other companies will look at Airtel’s commitment to service delivery as a working model for how valued and loyal customers are recognized and prioritized,” he added.