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January 2015

Emirates airline sweeps top accolade in five main categories.

Customers worldwide have spoken and Emirates airline has been ranked as the Best Airline in 2014, according to an annual study by eDreams, one of the largest e-commerce travel companies in Europe.

The annual study of best airlines consisted of over 90,000 customer reviews from all over the world. Travellers that booked on the site weighed in through their own reviews on best airlines, best entertainment options, baggage handling and modernity of aircraft, among other categories. Emirates swept most of the categories with an overall rating of 4.24 out of the top score of 5. Emirates also ranked highest in overall cleanliness and modernity of aircraft and also received the highest ratings for best in-flight entertainment, best flight attendant service, best VIP lounges and best baggage handling.

Commenting on the results, Thani Abdulla Al Ansari Emirates’ Country Manager said: “Being acknowledged by our customers for the hard work and investments that go into our product and positive service attitude both in the air and on the ground, is the most important recognition we can receive. We served 47 million customers in 2014 and are always looking for ways to enhance the travel experience, from the destination options and global connections that we offer, to our onboard services and worldwide network of dedicated lounges on the ground. We are committed to continuing to provide our customers with an unparalleled level of service across all categories.”

The top rankings further validate Emirates’ leadership in product and service innovations. The airline has invested billions in the customer experience to enhance the technology on-board for its customers, including the introduction of free WI-FI on its fleet of 57 A380 aircraft and a number of Boeing 777 aircraft, with the aim of eventually offering free Wi-Fi across its fleet. Emirates has also implemented continuous upgrades to its industry leading ice entertainment system, which now offers an outstanding choice of up to 2,000 channels of entertainment across all classes, including over 400 movies from around the world. With a fleet of 231 aircraft, Emirates currently flies to 147 destinations in 83 countries.

CNOOC Uganda holds Free Medical Camp in Hoima.

Buhuka residents, from near and far, were recently treated to a free medical camp courtesy of CNOOC Uganda Limited. Stationed at the Buhuka Health Centre III, CNOOC Uganda, in partnership with the Chinese Embassy and the Chinese medical team, offered free medical services to about 600 members of the Buhuka community in Hoima and donated medical equipment and medicine to the Health Centre.

The one-day activity was organized with as a way of contributing to the well-being of the host community to enhance good neighborhood in line with the Company values. The medical team included eight highly skilled Chinese doctors supported by local health personnel from the health centre.

Speaking during the activity, CNOOC’s Vice president of Exploration in Uganda, Mr.  Wensheng Xie said; “CNOOC continues to express solidarity with people of Hoima District as a way to show our appreciation for the good hospitality we enjoy. We want to improve the well-being of the community so that we can continue to co-exist together whilst in good health.”

The medical camp came as a fulfillment t of a promise CNOOC Uganda Limited had made after a similar medical camp had been completed in Hoima at Boma Ground in July 2014. CNOOC Uganda Limited had promised to offer similar services at Buhuka Health Centre III and it delivered as promised.

Speaking at the conclusion of the medical camp, the Resident District Commissioner Hoima, Mr. Ambrose Mwesigye commended CNOOC for the great work they were doing to improve the livelihoods of the Hoima community and the neighboring districts.

“We are grateful to have CNOOC as part of our community. They are not only providing jobs and infrastructure but are going ahead to ensure that we are in good health and this shows that they appreciate and care for us,” he added.

One of the patients treated who happens to be the Nsonga LCI Chairman Kato William, remarked that “CNOOC had demonstrated to be a good neighbour since they have brought Doctors to their health centre to give them effective treatment for various disease conditions. He hoped for better health of the Buhuka residents so that they can engage in more productive work. As one of the leaders he affirmed that they will continue to mobilize the communities to ensure they support company operations in the area”.

Airtel Uganda re-iterates its support for the Uganda Cranes.

“Airtel Uganda remains committed to FUFA and to the Uganda Cranes,” said Mr. Prasoon Lal, the Airtel Uganda Marketing Director, yesterday at a press conference held at FUFA House in Mengo to discuss the upcoming FUFA Stakeholders’ Football Symposium.

During the press conference, which was attended by officials from Airtel Uganda, Postbank, FUFA, Jude Color Solutions and the media, the FUFA Vice President announced that most of the invited speakers from the different countries had confirmed; he was awaiting confirmations from a few others.

Commenting about the upcoming symposium, Lal added that, “There couldn’t have been a better time to start the preparation process than now and there couldn’t have been a better forum than this symposium, which will offer a wealth of knowledge from the different invited speakers.”

As part of the press conference, the round of 64 team draws for the 41st Edition of the Uganda Cup were held in a transparent process that was overseen by Mr. Ali Mwebe, FUFA Competitions Manager.

Airtel Uganda rewards customers in a New Year “Happiness” campaign

Airtel Uganda has announced a New Year happiness campaign designed to reward its customers and thank them for their loyalty. A number of activities have been lined up by the telecom giant that will see Airtel staff interact with its customers in the trade.

For the duration of this rewarding spree, Airtel Uganda will also engage their subscribers and thank them for their loyalty in embracing and using their services and products such as; bill payments with Airtel money, KCCA fee payment system with Airtel, as well as supporting them as they opened premium shops countrywide and partnered with government and private entities in order to foster innovations.

At the media launch event, journalists, bloggers and other media personalities were the first to benefit from the rewarding spree when they walked away with a wide range of gifts courtesy of Airtel Uganda who said they were simply extending the happiness to their media partners.

“With the Airtel merger, we got married and celebrated together. This new year Airtel promises to bring so much more and ensure that the happiness continues “commented Mr. Prasoon Lal, the Airtel Uganda Marketing Director.

“Airtel Uganda is always glad to give back to the customers for their loyalty. Therefore, I call upon all of our customers and well-wishers to join us as we celebrate 2015,” he added.

Airtel Opens Premium Service Shop in Mityana.

Airtel Uganda has picked up from where it stopped last year in its efforts to enhance customer experience by continuing to launch more premium shops and customer care centers countrywide. Last year, the telecom giant opened premium shops in Entebbe, Lira, Gulu, Soroti, Kabale and Kampala, and promises more shop openings to follow in the months to come.

The Airtel shops offer a bouquet of services and will see customers enjoy fast and convenient customer service with all their needs taken care of as quickly as possible in a welcoming and customer-friendly environment. The shops also offer exclusive products from Huawei, Nokia and Samsung, thanks to the partnerships that have been forged between Airtel and these companies.

“It has been our endeavor to enhance the customer experience for our more than 7.2 million customers. Through our service centers found in central and accessible locations, convenient opening hours, and superior merchandise, we have an opportunity to give our customers the overall retail experience that Airtel has to offer. The launch of more shops around the country is a significant achievement for us and underlines the importance of engaging with our consumers on a daily basis,” Geoffrey Muhumuza.

Guest of honor and Mayor of Mityana, His Lordship Waswa Kikaawa, applauded Airtel for “the manner in which the company is continually working to expand its boundaries through excellent customer service delivery and infuse innovative thinking.”

“I hope that other companies will look at Airtel’s commitment to service delivery as a working model for how valued and loyal customers are recognized and prioritized,” he added.


Imagine the feeling when a well-known personality recognizes you by name in the middle of a crowd of people! Well, that is precisely what Coca-Cola is giving its consumers with the launch of its new Share A Coke campaign.

The campaign gives Coca-Cola consumers the opportunity to swap the iconic Coca-Cola logo with personal names of their friends, relatives and family. The company has printed over 150 of the most common names among Ugandan teenagers across its full brand Coke portfolio.

In the lead up to the launch of the new campaign, Coca-Cola teased key teen influencers mainly in the media and entertainment industry along other influential national and corporate leaders with branded cans of Coke bearing their names as a precursor to what would be a frenzied brand campaign.

At the media launch event, during which journalists, bloggers and social media big names were celebrated when each one was presented with a can of Coke bearing their names as they registered for the press conference, company officials said they were simply extending the festive spirit of sharing for the next four months.

“Share a Coke gives our consumers that special, personal experience and a unique opportunity to connect and share their personalized Coke with the people who matter most to them – in person, or virtually. Through campaign, we will continue spreading the optimism and happiness that our brand stands for in homes, at social events, in schools, villages, bars and restaurants as we bring people together,” said Brand Manager, Brandon Ssemanda.

The Share A Coke campaign, although targeted mainly at teenagers, gives all Coke consumers the opportunity to decide the people in their lives whom they wish to share their favorite drink with by getting the names of those people printed on the cans on-demand.

Coca-Cola Brand Manager, Ssemanda says the company will roll out experiential and social media marketing campaigns that will allow consumers to choose the names they want to see printed real-time or virtually through on-line platforms. Those will special occasions such as weddings; anniversaries can have all the entourage toast to a personalized Coca-Cola.

“Coca-Cola is a brand to be enjoyed by all in equal measure by everyone. We have therefore ensured that every Ugandan has a chance to decide whom they want to share a Coke with wherever they live,” she said.

The Coke products with the customized names are available in major retail outlets and in dukas or kiosks, hotels and restaurants all over the country.

The company will leverage social media platforms such as Facebook, Twitter or Instagram as well as other interactive advertising platforms for consumers to not only order for the customized names of their choice but also share messages, photos or videos of their #ShareaCokeUG memorable moments.

Bill Gray, Coca-Cola’s Senior Franchise Marketing Manager for East Africa said the company listens keenly to the trends the consumer set in designing the campaigns. “Our consumers are the engines of social change that inform our marketing”.

Coca-Cola as the World’s No1 non-alcoholic beverage and the runaway market leader in Uganda is well known for breakthrough marketing campaigns and marketing innovations. In the recent past it has launched highly successful campaigns such as the Billion Reasons to Believe, Coke Side of Life, Brrrr, and Coca-Cola Rated Next amongst others that have been very well received by Ugandan consumers.

Airtel Uganda gets new Chief Commercial Officer.

In a move meant to strenthen their hold on Uganda’s telecom market, Airtel Uganda has appointed Diego Javier Pacheco Chief Commercial Officer.

With fourteen years of working experience in Telecom and Banking industries majoring in Marketing and Commercial segments, he previously worked as Head of Business Service Department in CP Bank in 2001 – 2004, Marketing Manager at BISA Bank in 2005 – 2010, then in 2010 he joined Millicom Tigo (Kinshasa –DRC) as Chief Commercial Officer and before joining Airtel Uganda, he was the Chief Marketing Officer for Millicom – Tigo (Tanzania).

Diego holds a Bachelor’s degree in Business Administration from Bolivian Catholic University La Paz – Bolivia and a Masters in Business Administration (International Marketing) from FH – fur Wirtschaft und Technik Reutlingen – Germany.

He speaks English, French, Spanish &  German

Also appointed is a new IT Director, Mr. James Museba. 

James has Twenty years work experience in ITC, Banking and   Mobile Telecom industries.  Previous experience includes: Group Chief Information Officer (Anglophone) for Bharti Airtel International BV (Airtel Africa) covering 9 countries and 17 countries as VP IT Governance; IT Director and Enterprise Business Director in Zambia for Celtel/Zain/Airtel. He has also worked with Interfin Merchant Bank Group of Zimbabwe as Group IT Director and Banking Operations (2000-2006).

James holds a Masters of Business Administration and Bachelor of Computer Science and Mathematics from University of Zimbabwe.  He is married with 3 children.

Natchiket Sant replaces Joyce Gathu as Scanad Uganda Country Manager.

The famed former Business head and genius client service director replaces Joyce Gathu as Scanad Uganda Country Manager.

Nachiket has been with the Scanad Uganda office since 2012 as the Business Head and was instrumental in the success of brands like airtel, Roofings, Hima Cement and OLX among others. Before 2012, he worked with some world-class advertising agencies, which include; Leo Burnett, Y&R and Publicis in India.

Nachiket states that, “Advertising is a creative and effective tool to augment business and brand perception and should be actively used by all businesses. Brands handled by Scanad further testify for the same.” The fun-loving yet business oriented Country Manager will continue to bring in a lot of zest and vibrancy to one of the top advertising agency in Uganda.

The fun-loving yet business oriented 31 year old will continue to bring in a lot of zest and vibrancy to one of the top advertising agencies in the country.

Nachiket takes over from Joyce Gathu.

Airtel Rwanda Slashes Call Rates, Announces Zero Roaming Charges In Uganda.

As part of the implementation of the One Network Area project of the northern corridor infrastructure, Airtel Rwanda has today slashed call rates to Uganda by 78%. Airtel customers will now call Uganda for as low as Rwf59 per minute.

In addition to enjoying local call rates and recharges, airtel Rwanda customers will now enjoy roaming in Uganda at no cost while receiving calls as well as the ability to purchase airtime from their airtel money accounts.

Making the announcement at the Airtel House in Remera, Airtel Rwanda Managing Director, Mr. Teddy Bhullar said, “Airtel is at the forefront of implementing the One Network Area project of the northern corridor infrastructure. This is evidenced by our own ‘One Network’ across all 17 countries where Airtel is operating. Our customers across the region and Africa are already enjoying free incoming calls and local recharges.”

More to the implementation of the One Network Area project, Airtel Rwanda recently reduced calls to Kenya by 43% from Rwf122 to Rwf59 per minute.

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