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September 2014

Airtel Uganda signs partnership with KCCA.

Airtel Uganda and Kampala Capital City Authority officially unveiled their new partnership that allows customers to pay their taxi monthly license of 120,000/= per taxi, trading license & property rates by using the convenient and instant Airtel Money platform.

Airtel Uganda has been at the forefront in regards to partnering with companies and fostering innovations that are aimed at improving the lives of their customers. With innovations such as; sending and receiving money across networks, Airtel Money ATM withdrawals, Bank integration, bill payments with Airtel money, Airtime topping up using Airtel Money and now KCCA fee payment using Airtel money, Airtel has always had the interests of their customers at heart and has tried to cater to all of them despite their different locations and economic activities.

With the new KCCA fee payment, Airtel is now ensuring that taxi drivers and owners, business people and property owners can tend to their businesses and pay their dues without having to worry about the time spent lining up at banks and at KCCA offices.

Speaking at the launch event, the Airtel Uganda Managing Director Mr. Tom Gutjahr said that Airtel Money is expounding on its product range to bring ultimate convenience in money transfers to all its customers. The benefits of this KCCA fees payment solution include:

  • 24/7 convenient payment solution (anywhere, anytime) – currently they have to go to DFCU or KCCA offices – this time, all they need is a phone with an Airtel Money account.
  • A customer can pay in installation with Airtel money they can pay with the small amounts as they get it.
  • Security – the customer receives a payment receipt which he can present when the KCCA enforcers attack him for not having paid yet he did. He will show them that receipt or go to his Airtel Money account, select KCCA, and a balance he owes KCCA will show, if cleared, he will have zero balance.
  • Simple and instant.

“We are excited to, once again, introduce a unique service for our customers to show our appreciation for their trust in our Airtel Money platform,” Gutjahr added.

KCCA Executive Director, Mrs. Jennifer Musisi expressed confidence that Ugandans will enjoy and embrace this new innovation which is definitely going to make everyone’s lives easier. “We at KCCA are equally excited to introduce this payment method in partnership with Airtel Uganda. We encourage all the business and property owners as well as all the taxi drivers to join Airtel and take advantage of this new innovation to ensure that their dues are quickly and conveniently paid,” she said.

Scanad receives 4 Loeries Awards.

Through its Ugandan subsidiary, Scanad received 11 nominations, the highest number for any East African and Middle East agency and then went on to win a campaign silver, a campaign bronze, a media innovation bronze and a craft certificate.

First launched in 1978, the influential Loeries Awards celebrate creative talent in the advertising industry across African and Middle East.

Scanad received Silver Loerie for its Roofings print campaign, Bronze Loerie for its Airtel Money print campaign, bronze Loerie for its Roofings Razor wires in media innovation category and a certificate for Roofings campaign in print craft category.

“Winning new accounts and winning international advertising awards are important milestones for any advertising agency. Last year’s silver Loerie for Warid Telecom, gave us great motivation to achieve more. We have won big this year. We are now the most awarded agency in the Africa and Middle East region and that is something that we are all proud of,” said Amol Kulkarni, Scanad’s Creative Head.

“Achieving 11 nominations at the Loeries is a great honor. Getting acknowledged for our creative efforts shows that the long hours were worth it. I would like to thank my creative team here at Scanad for all the efforts and hard work they have put in,” said Joyce Gathu, Scanad Uganda’s Country Manager.

Airtel Uganda’s Chief Marketing Officer, Prasoon Lal commended Scanad’s success saying, “Scanad’s win is also a win for Airtel and we are proud to be working with a team that is setting a new standard in Africa’s Advertising Industry.”

“This is a true testimony that Branding has become a very important factor globally. We are delighted with the great advertising ideas and quality of work generated by Scanad Uganda,  that have earned prestigious accolades and recognition at the Loeries 2014,”said Oliver Lalani, Executive Director, Roofings Group.

Scanad Uganda has been in operation for the past 21 years, managing multiple clients across different sectors of industries.

CNOOC trains 10 staff members and one government official in advanced skills.

This year, CNOOC Uganda Limited sent ten of their staff members to China for a comprehensive training ability program.

This program which was launched in 2014, is part of CNOOC Uganda’s efforts to increase the national content participation in the Oil and Gas industry as well as equip Ugandans with advanced skills to improve their livelihoods. It includes oil a

nd gas introductory modules that will introduce staff to not only the technical aspects of the Ugandan project but also to CNOOC philosophies and the CNOOC culture.

This year, ten top performers from different departments at CNOOC Uganda and one government official from the Petroleum Exploration and Production Department in Uganda were trained in different advanced skills, such as QHSE Management and best practices, Introduction to E&P, Project Management for the oil and gas industry, International business communications, Enhanced oil recovery as well as Communication and presentation skills for project managers.

During the training, the participants also visited many different CNOOC sites around the country. Some of these included the CNOOC Engineering Base, CNOOC Refinery Plant, CNOOC Nature Gas Terminal, CNOOC-Shell Petrochemical Plant and CNOOC Exhibition Center.

“The training helped me understand the whole cycle of oil production and the whole cycle of oil production. I will be in position to respond to stakeholder queries in a more informed manner.” Said David Byaruhanga , the Community Relations Manager who was one of the trainees.

According to Aminah Bukenya, the Public Relations Supervisor at CNOOC Uganda Limited, “Visiting the different sites provided an overview and a big picture to our staff about the value chain of the Oil and Gas industry.” “CNOOC Uganda hopes that from the training, the staff will gain a better understanding of the project that they are carrying out here in Uganda and relay whatever was learnt into their daily work,” she added.

This announcement comes only a week after the same company held a dinner to send off five students who had been awarded full scholarships to study petroleum related courses in University of Petroleum in China (Hua Dong).

Airtel Uganda subscribers to receive 100% bonus for using Airtel Money to load Airtime.

Airtel Uganda announced the start of “100% Xtra Xtra Recharge Bonus” a new promotion under their Airtel Money platform.

For the next three months, Airtel Uganda customers who top up airtime worth 2,000/- and above from their Airtel Money accounts will enjoy 100% bonus valid for 24 hours to make Airtel to Airtel calls. All the customer has to do is to dial *185#, select option 2 of buy Airtime and load Airtime of shs2, 000 minimum.

This promotion comes only a few days after Airtel Uganda concluded a campaign called Kagwilawo, where four Airtel Money transacting customers were winning 200,000/- daily and four agents from different regions winning 100,000/- daily for a period of three months from 28th May to 28th August.

Commenting on the promotion, Airtel Money Director, Mr. Nuhu Kanyike said; “We at Airtel are always glad to give back to our consumers for their loyalty to Airtel. With the launch of this promotion on Uganda’s most reliable and secure Airtel Money platform, we urge all Ugandans to take advantage of the 100% Xtra Xtra recharge bonus”, said Mr. Kanyike.

To find out how much bonus the customer has, they can simply dial *170#.

Thani Al Ansari, the Emirates Airlines Uganda Country Manager explains the Skywards program.

Emirates, a global connector of people and places, and one of the fastest growing international airlines in the world, has a fleet of more than 220 aircraft and flies to over 140 destinations in more than 80 countries. It also boasts a rewards and loyalty program for its frequent flyers. The program called Emirates Skywards seeks to reward passengers with an extensive range of privileges and benefits.  We caught up with Thani Al Ansari, the Emirates Airlines Country Manager for Uganda to tell us more. Below are the excerpts;

Qn: What is Emirates Skywards and how does it work?

Emirates Skywards is a frequent flyer program that lets you accumulate miles in different ways and also enhances your travel experience with a wide range of services and benefits. There are two types of miles in this program, Skywards Miles and tier miles.

Skywards Miles are mainly earned through Emirates flights which are calculated on the basis of route, class, fare type and membership tier. You can also earn miles from the Emirates Skywards partners and various promotions. Members of the programme can also earn miles even on discounted or special fares. Tier Miles on the other hand are accumulated only when you fly with Emirates. Earning more Tier Miles helps you reach the next membership tier, and unlike Skywards Miles, cannot be ‘spent’ on rewards. However, building up your tier status from Blue all the way up to Platinum will give you access to a wider range of promotions, services, and benefits. Members can earn additional bonus miles when they fly First Class or Business Class.

Within Skywards, we also have Skysurfers, our frequent flyer programme for young travellers aged two to 16, who can collect Miles for treats like free flights, Apple iPods, games and the latest fashion accessories. Your Miles don’t expire for three years so you can save up for something you really want. You’ll also get your own membership card and have even more fun when flying with Emirates thanks to extra special treatment and club benefits.

Skysurfers earn Miles at the same rate as Emirates Skywards members, and you can graduate to Silver or Gold membership just like the rest of the family. All you need to do to earn or spend your Miles is quote your membership number at the time of booking. A parent or guardian’s signature is needed to join and to redeem Miles for rewards.

We also have provisions for all our small to medium-sized businesses and organisations. Total enrolment per organisation may not exceed 80 individuals. All individual members must be registered with Emirates Skywards. Individuals may be removed from an organisation’s Business Rewards account at any time, but no more than 80 new enrolments can be made within a 12-month period.

To earn Business Rewards Miles, flights are booked through your nominated travel agent or Emirates Contact Centres and one simply quotes their Business Rewards number. Or, booking can be done via Business Rewards booking engine on to earn Business Rewards Miles. You earn 1 Mile for each USD 1 spent on the base airfare, before surcharges, taxes, and other industry partner charges (which are not included in Miles accrual).

Miles are calculated at the end of each month for travel completed within the month. Earned Miles are fully redeemable by the 18th day of the following month of travel. Miles are valid for three years from the date which they are earned.

Individual members will continue to earn Skywards Miles as your organisation earns Business Rewards Miles for the same flights

Qn: You spoke about tiers. Could you shed some more light on what these tiers are?

Well, there are different tiers that come with special packages. We have Blue, Silver, Gold and Platinum tiers.

The Emirates Skywards membership starts with the Blue Tier. Here, you get access to special member-only travel offers, earn miles with global partners, and are placed on the waitlist priority if you are a Skywards Blue member. Your preferences will be retained to enable Emirates staff to provide you with better service. You can also book your Emirates flight using your Skywards Miles online.

The Silver membership offers all the benefits of the Blue tier plus extra service at the airport such as priority check in and boarding, excess baggage allowance, and access to the Emirates lounge in Dubai. As a holder of the silver membership, you’ll also earn 25% bonus Skywards Miles when flying.

Gold membership gets you even more world-class service from Emirates staff. This membership has all the benefits of silver membership plus priority service through the contact centers, guaranteed seats even on fully-booked flights, lounge access throughout the Emirates network, and lounge access for guests. You can also ask for priority baggage delivery when you need it. You’ll also earn 50% bonus Skywards Miles when flying.

The Platinum tier is the highest membership tier in Emirates Skywards. It gives you all the benefits of Gold membership plus ‘last seat’ Skywards flex reward tickets which allow you to redeem points for a business or economy class ticket even on flights with restricted availability or high demand. Under this membership you can also nominate someone to share the privileges with you, and they’ll receive a Gold Skywards membership. You’ll also earn 75% bonus Skywards Miles when flying. So it pays really to be on the Emirates Skywards program.

Qn: How does one join this program?

It’s easy and costs nothing to join. You can join by filling in a short application on or even when you are on board a flight. You can start enjoying the benefits immediately.

Qn: What other additional advantage is there with being a member of Emirates Skywards?

One of the best benefits is that members can redeem their Skywards Miles for reward tickets and upgrades to a host of exciting destinations with Emirates and partner airlines (Alaska Airlines, EasyJet, Japan Airlines, Jet Airways, JetBlue, Jetstar, Korean Air, Qantas, South African Airways, TAP Portugal, and Virgin America.), as per Emirates Skywards Terms & Conditions.

Many hotels offer Emirates Miles for paid stays including international chains Fairmont, Hilton Worldwide, Hyatt Hotels & Resorts, InterContinental Hotels Group, Marriott International, Starwood Hotels & Resorts and several other brands such as Crown Hotels and Shangri-La Hotels and Resorts. For instance, at the Hyatt Hotels & Resorts, you can earn 500 Miles per eligible stay, and at Starwood Hotels & Resorts, you can earn up to 3 Miles per every $1 spent.

Also, several tourist attractions in Dubai offer Miles, such as the Ski Dubai indoor ski slope and the Wild Wadi Water Park.

Earning Miles quickly is naturally one of the things our frequent flyers really care about. Every Emirates flight earns Miles, even special offers.

You can redeem Skywards Miles on Emirates flights which do not have blackout dates for members who want to redeem reward flights. Aside from flights, the points you accumulate on the card can also be used to claim lifestyle and shopping rewards on partner companies and on the Emirates High Street – our online shopping site which offers an extensive range of global luxury brands and everyday items and accessories comprising over 400 products.

Qn: What should Ugandans look forward to from Emirates?

The frequency of our flights to Uganda is a huge plus for our Ugandan customers. We have daily flights out of Entebbe which translates into 1,806 seats per week. With a seat configuration comprising 12 First class, 42 business Class and 204 Economy class, our passengers have variety to choose from. We also use an Airbus A340 500 air craft, on which customers can enjoy gourmet cuisines, award winning inflight entertainment, service from out multi-national cabin crew and generous baggage allowance across all three classes. There is a lot to look forward to on all our flights, which offer real value for money.

Qn: Finally, how profitable is the Ugandan route?

We have seen growth in passenger numbers; both incoming and outgoing traffic. For instance, we have realized a 9% growth as of June 2014 compared to last year. We strongly believe that these figures will only get better.

Airtel Uganda in Call and Win Promotion.

Airtel Uganda continued its exciting call and win campaign where they’re giving out smart phones, cars, money and free minutes to call Airtel numbers to their customers. The people of Kawempe were hosted to a gala of music, dance and drama as they attended the Airtel Call and Win drive.

The lucky winner was Ronald Rutunda, a Kawempe coffee trader who drove away with a brand new Toyota Klugger. Among other winners were five lucky residents who won phones (Samsung S5). So far Airtel has given out three cars and it will continue to give out more.

Speaking at the event, Allan Njagala the Airtel Sales Representative said; “Airtel aims to continue giving back to its customers and show appreciation for their continued support. We at Airtel believe we can add value to our customers’ lives through such promotions that encourage them to make phone calls.”

Participating at the gala were; Pallaso, Sheebah, Mc Kapale and many other artists.

Call and Win is a campaign that is meant to encourage Airtel Customers make more phone calls and get rewarded. It is a campaign that sees Airtel give back to the customer for the continued use of its services. This campaign is a gesture of giving back to all Airtel subscribers who make calls on a daily basis.

Airtel Uganda Managing Director officially meets the Minister of Information and Communication Technology.

Mr. Tom Gutjahr, the new Managing Director of Airtel Uganda, visited the Ministry of Information and Communication Technology (ICT) to meet with Honorable John Nasasira, the Minister of ICT.

Flanked by the Airtel Uganda Legal Director, Mr. Dennis Kakonge, the Managing Director discussed different issues concerning the Telecom industry in Uganda at length with the minister.Mr. Gutjahr promised to provide further access to mobile commerce services, whilst providing winning customer service support.

The Minister commended Mr. Gutjahr for the visit. “This underlines Airtel’s commitment to not only significantly improve access to telecoms services, but also to build and nurture relationships with the government and other regulatory bodies.”

Airtel Uganda joins fight against cancer.

Airtel Uganda announced their active sponsorship and participation in the Uganda Rotary Cancer 2014 run dubbed ‘Run against Cancer’

‘The Cancer Run’, an initiative of Rotarians in Uganda, is meant to raise funds for the construction of the second phase of the Cancer Ward at St. Francis Hospital, Nsambya, located in Kampala. The 32-bed capacity ward is estimated to cost shs1.1 billion and will help to supplement the current limited facilities in the country, in prevention and treatment of cancers.

According to Ms. Charity Rwabutomize, the CSR manager at Airtel Uganda, “We at Airtel realize that there are very many people all over Uganda affected by cancer, and yet very few of them can afford medical care. We believe that the money that will be got from this Cancer run will help thousands of Ugandans to get affordable treatment and live better lives.”

Many high profile personalities in Uganda including the Honorable Speaker of Parliament, Hon. Rebecca Kadaga, Bank of Uganda Governor, Mr. Emmanuel Tumusiime-Mutebile, professional golfers Flavia Namakula and Deo Akope and members of the national football team, the Uganda Cranes led by coach Milutin Sredojevic have already signed up to participate in the Cancer Run that is expected to have more than ten thousand participants.


“Airtel Uganda is proud to associate with the Ugandan Rotarians who organized this Cancer Run,” said Mr. Tom Gutjahr, the Airtel Uganda Managing Director. “Our Corporate Social Responsibility policy is not limited to only education and sports in Uganda; it extends to cover other aspects such as proper health care and access to medical care.”

Airtel Uganda has, in the past, partnered with different private and government organizations to carry out various Corporate Social Responsibility projects. Some of these include;

  • Child Count +; a health program that ensures quality and accessible treatment for expectant mothers and their children at the Clinical health units Mbarara.
  • Shared Solar; A Solar Energy program through which people in the villages can use Airtel airtime on a prepaid system of payment for solar energy and thus keep their businesses and homes lit up with solar power.
  • Connect to learn; An Education program in which Airtel Uganda offers data to 5 secondary schools to enable both teachers and students connect with students all over the world to share knowledge and learning experiences

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